Having spent some time in the belly of the whale[1], I can testify that the decision making process of a large company is indeed a chaotic system even when seen from the inside. The variables that control decisions are very well hidden.
The Pmarca Guide to Startups, part 5: The Moby Dick theory of big companies
[1] In the same whale as pmarca in fact, though in a somewhat different location along the alimentary tract.
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